Can I Change My Subscription Details (e.g., Address, Email, Payment)?Updated 4 months ago

Yes! You can update your subscription details through your account dashboard. Here's how to manage different aspects of your subscription.

What You Can Change

Through your account dashboard you can modify:

1. Shipping address
2. Email address
3. Payment method
4. Delivery frequency
5. Product quantities

Timing for Changes

Important details about updating your subscription:

• Changes must be made before 11:59 PM EST the day before your renewal date
• Updates will apply to future deliveries
• Once a renewal order processes, those specific order details cannot be modified
• Address changes for processing orders must be requested within 2 hours of the order being placed

Shipping Address Updates

To change your delivery address:

• Log into your account dashboard
• Update your shipping information
• Changes will apply to future deliveries
• Verify the new address is correct before saving

Payment Method Changes

To update your payment details:

• Access your account settings
• Update your payment information
• Ensure changes are made before your next renewal
• Your new payment method will be used for future charges

Email Address Updates

When changing your email:

• Update through your account settings
• Verify the new email address
• Future notifications will go to the new email
• Keep your email current to receive important order updates

Already Processed Orders

If your next renewal order has already processed:

• The order details cannot be changed
• Contact us immediately for time-sensitive issues
• Future renewals will use your updated information
• Your first subscription order is covered by our 60-day satisfaction guarantee

Need Help?

Our customer service team is here to help Monday through Friday, 9am to 5pm US Central time. We typically respond within 24 hours.

Email: [email protected]