Do you offer refunds?Updated 5 months ago

Yes! We stand behind our products with a 60-day satisfaction guarantee. We want you and your dog to be completely happy with your purchase, so we make our refund process simple and straightforward.

Our Satisfaction Guarantee

We offer a risk-free 60-day money-back guarantee on all our products. Here's what you need to know:

- Try any product for up to 60 days from delivery

- If you're not satisfied, we'll refund your full purchase price (minus shipping costs)

- You can return the unused portion or even the empty container

- No complicated requirements - just let us know why it didn't work for you

- Refunds are processed back to your original payment method

Multiple Product Orders

If you purchased multiple bottles of the same product:

- Your first bottle is eligible for a full refund

- For additional bottles, we can offer store credit

- Return any unopened products for a refund

Subscription Orders

For subscription purchases:

- Your first subscription order is covered by our 60-day guarantee

- You can cancel or modify your subscription anytime before your next renewal

- Manage your subscription easily through your account dashboard

How to Request Your Refund

1. Contact our customer service team within 60 days of delivery at [email protected]

2. Include your order number and which products you'd like refunded

3. We'll guide you through the simple return process

4. Once we receive your return, we'll process your refund within 3-5 business days

Shipping Issues

If your order arrives damaged or gets lost in transit, don't worry. Contact us right away and we'll make it right. Check out our shipping issues articles for specific guidance on:

- Lost packages

- Damaged items

- Missing deliveries

Questions?

Our customer service team is here to help Monday through Friday, 9am to 5pm US Central time. We typically respond within 24 hours.

Email: [email protected]