What If I Cancel My Subscription After Renewal?Updated 4 months ago

If your subscription has already renewed, there are several options available to you. Here's what you need to know.

Already Processed Orders

When a renewal order has processed:

• The order cannot be canceled
• You will receive the products you ordered
• Your subscription can still be canceled to prevent future renewals
• Your first subscription order is covered by our 60-day satisfaction guarantee

Your Options

If your subscription renewed before you could cancel:

1. Cancel Future Renewals:

•    Log into your account dashboard
•    Cancel your subscription to prevent additional charges
•    You'll receive a cancellation confirmation email

2. Return the Product:

•    First-time subscription orders are covered by our 60-day satisfaction guarantee
•    Return the unused portion or empty container
•    Receive a refund of your purchase price (minus shipping costs)
•    Refunds go back to your original payment method

Preventing Future Renewals

To avoid unwanted renewals:

• Cancel before 11:59 PM EST the day before your renewal date
• Keep track of your renewal date in your account dashboard
• Update your subscription preferences before renewal processing
• Watch for renewal reminder emails

Processing Time

For returns and refunds:

• Returns are processed within 3-5 business days of receipt
• Refunds are issued to your original payment method
• You'll receive a confirmation email once your refund is processed

Questions?

Our customer service team is here to help Monday through Friday, 9am to 5pm US Central time. We typically respond within 24 hours.

Email: [email protected]