Can I change the shipping address on my order?Updated 4 months ago
Yes, we can help change your shipping address, but timing is crucial. Here's what you need to know:
Requesting an Address Change
Contact us immediately at [email protected] with:
- Your order number
- The new shipping address
- Your request to change the delivery address
Timing Is Important
We can only change your shipping address if your order hasn't entered our fulfillment process yet. Here's what to know:
- Address changes must be requested within 2 hours of placing your order
- Once you receive an order confirmation email, your order has likely begun processing
- After processing begins, we cannot modify the shipping address
If You Miss the Window
If we can't change your address in time, you have several options:
- Contact your local post office to request a forwarding service
- Ask neighbors to watch for your package
- If the package is returned to us, we'll contact you to arrange reshipment
Wrong Address Delivery
If your package is delivered to the wrong address:
- Check the original shipping address you provided during checkout
- Contact us immediately if there was an error on our end
- We'll work with our shipping partners to locate your package
For Future Orders
To prevent shipping address issues:
- Double-check your address during checkout
- Keep your default shipping address updated in your account
- For subscription orders, update your address through your account dashboard before your next renewal
Questions about your delivery address? Contact us at [email protected]. We're available Monday through Friday, 9am to 5pm US Central time and typically respond within 24 hours.