Information about your order shipping and delivery
If your order appears to be lost in transit, we'll help track it down and make sure you receive your products. Contact us at [email protected] with:. - Your order number. - Tracking number. - Last tracking update you see. Our team will:. 1.
If your package is marked as delivered but you can't find it, our customer service team is ready to help. Contact us at [email protected] with:. Our team will:. We're available 9am to 5pm US Central and typically respond within 24 hours.
If your order arrives damaged, we'll make it right. Here's what to do:. Contact us immediately at [email protected] with:. - Your order number. - Photos of the damaged items and packaging. - Description of the damage. Our team will review yo
Yes, we can help change your shipping address, but timing is crucial. Here's what you need to know:. Requesting an Address Change. Contact us immediately at [email protected] with:. Timing Is Important. We can only change your shipping addre
We understand that sometimes you need to make changes to your order. Here's what you need to know about modifying orders:. Time Window for Changes. - You have 2 hours after placing your order to request modifications. - Once an order enters our fulfi
Need to cancel your order? We'll help you through the process. Here's what you need to know:. Cancellation Window. You can request to cancel your order within 2 hours of placing it. After this window, orders enter our fulfillment process and cannot b