What if my package gets lost?Updated 5 months ago
If your order appears to be lost in transit, we'll help track it down and make sure you receive your products.
Contact us at [email protected] with:
- Your order number
- Tracking number
- Last tracking update you see
Our team will:
1. Investigate the package status
2. Work with our shipping partners to locate it
3. Take immediate action to resolve the situation if the package cannot be found
We're available 9am to 5pm US Central and typically respond within 24 hours.