How do I cancel my order?

Need to cancel your order? We'll help you through the process. Here's what you need to know:

Cancellation Window

You can request to cancel your order within 2 hours of placing it. After this window, orders enter our fulfillment process and cannot be cancelled.

How to Cancel

- Your order number in the subject line

- Request for cancellation

- Your contact information

We'll confirm quickly if we can catch your order before processing begins.

Already Processing?

If your order has begun processing (you'll receive an order confirmation email when this happens), you have options:

- Accept delivery and return unused items under our 60-day satisfaction guarantee

- Receive a full refund (minus shipping costs) once we receive your return

- For multiple bottle orders, we'll refund your first bottle and may offer store credit for additional bottles

Subscription Orders

For subscription orders:

- Cancel anytime before 11:59 PM EST the day before your renewal date

- Manage your subscription through your account dashboard

- Your first subscription order is covered by our 60-day satisfaction guarantee

Need Help?

We're available 9am to 5pm US Central and typically respond within 24 hours. Contact us at [email protected] with any questions about your order.

You can also text our main line: 877-374-3483

How do I cancel my order?Updated 4 months ago